HomePrivacy Policy

Privacy Policy

Last updated: January 2025

Introduction

At Archmade IT Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or request quotes
  • Make purchases through our online store
  • Subscribe to our newsletter or marketing communications
  • Create an account on our website
  • Contact us for customer support

This information may include: name, email address, phone number, company name, billing address, shipping address, and payment information.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about your browsing behavior and interactions with our website.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and fulfilling your orders and service requests
  • Communicating with you about products, services, and promotions
  • Providing customer support and responding to your inquiries
  • Improving our website, products, and services
  • Analyzing usage trends and preferences
  • Detecting and preventing fraud and security threats
  • Complying with legal obligations and enforcing our terms

Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety
  • With Your Consent: We may share information with third parties when you give us explicit consent

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure payment processing through trusted providers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to the processing of your personal information
  • Data Portability: Request a copy of your information in a portable format
  • Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

support@archmadeitsolu.co.za
087 265 2067
R522 Dyalvanes street, cape town, western cape 7784
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